What if I need to cancel service?
With our 100% Risk-Free Guarantee, as a new Consumer Cellular customer, if you're not completely satisfied with our wireless service, within 30 days of activation (data use limited to 500MB), simply cancel and pay nothing except for any third-party charges and device upgrade fees. It's completely hassle-free! Monthly service charges and network activation fees are credited back to your payment method when you cancel your service within the risk-free guarantee period. We’ll even send you a mailing label so you can ship the phone back for free. Once your phone is received, you can expect a credit to post to your credit card account within 10 business days.
For certain active member affiliations, like AARP and USAA, new Consumer Cellular customers receive an extended 45-day risk-free guarantee period.
If you are outside of the 30 days or over 500MB of data, you can still cancel your service at any time. You will continue to have access to your services until the end of your billing cycle, unless you transfer the number for your service to a different carrier prior to the end of the billing cycle.
Important reminders:
- We will not prorate or refund the monthly charges on your final invoice.
- If you have a remaining EasyPay balance that amount will be invoice on your final invoice and payment will be due on your invoice due date.
We’re so sorry for your loss. What you choose to do with your loved one’s line or account is your decision, and we’re here to support you. Call (888) 345-5509 or click HERE for more information and additional support.
Our customers have shared that it can be helpful to keep a loved one’s line or account active for a short time for several reasons. Here are a few things to consider:
- Contacts. Are there people who may still use this number to reach you? Keeping the line active ensures you can stay in touch with people important to your loved one.
- Voicemails and texts. Many want to save voicemail greetings/messages as a reminder of their loved one’s voice or their favorite text exchange. Keep access to both until you have time to save and share the files as you would like. For help on how to save voicemail messages click HERE.
- Digital details. Are there social media, banking, or other important accounts/apps that you need to transfer access to? Keep your loved one’s line active until you can update the contact information with what you would like to use long term.
- Security. If your loved one had banking or email accounts or subscriptions tied to their number, keeping it active ensures you can still receive security codes to access important information while handing their affairs.
Videos & Manuals
Easy to follow, step-by-step video instructions and manuals for mastering your device.